BOOKING TERMS AND CONDITIONS

General information on terms

 

 

1.1. The company (hereinafter the Rental Agency) rents the campervan (hereinafter

 

 Vehicle) identified in the relevant invoice as an integral part of this contract to the subject (hereinafter

 

 the Customer) under the terms therein, as well as the following:

 

 

1.2. These are the terms and conditions under which the Rental Agency rents its vehicles to the Client.

 

 The Client accepts these terms together with the contract upon signing the rental agreement.

 

 

1.3. The Client is invited to read these terms carefully before renting a vehicle with the Rental Agency.

 

These terms indicate to the Client who the Rental Agency is, how it will provide the vehicles to the

  

Client, how the Client and the Rental Agency can modify or terminate the contract, what to do in case of

 

problems and other important information.

 

 

2. Information about us and how to contact us

 

 

2.1. The Client can contact the Rental Agency by calling customer service or by writing to

 

 the Rental Agency using the contacts provided on the Rental Agency website.

 

 

2.2. If the Rental Agency has to contact the Customer, it will do so by telephone or by writing

 

to the Customer at the e-mail address or postal address that the Customer provided during

 

the booking.

 

 

2.3. When the words "write" or "written" are used in these terms, e-mails are included.

 

 

3. Cancellation policy and flexible travel

 

 

3.1. Cancellation terms for reservations:

 

 

3.2. For reservations canceled 30 days or more prior to the scheduled pick-up date, the full

 

amount paid up to that date will be refunded.

 

 

3.3. In case of reservations canceled between 30 days and 15 days before the scheduled

 

check-in date, you can receive a refund of 50% of the total amount paid up to that date.

 

 

3.4. In the event of reservations canceled from 15 days before the scheduled check-in date,

 

you will not be entitled to receive any type of refund.

 

 

3.5. Any requests for cancellation will be considered valid only if communicated in writing by

 

e-mail to info@vanitaly.com

 

 

3.6. The occurrence of unforeseeable or inevitable events beyond our responsibility (e.g.

 

causes of force majeure, wars, natural disasters, pandemics and strikes) does not prevent the full

 

application of the provisions referred to in points 3

 

 

3.7. The Rental Agency reserves the right to use any cancellation / alternative right provided for by

 

applicable law. 

 

 

4. Payment / Credit Card

 

 

4.1 Payment terms for reservations:

 

 

4.2. When the Client confirms the booking less than 15 days before the start date, the Rental Agency

 

may charge 100% of the rental amount to the credit or debit card depending on the option chosen

 

(taxes and duties included) .

 

 

4.3. When the Customer confirms the booking 15 days or more before the start date, the Rental Agency

 

may charge 20% of the rental amount on the credit or debit card based on the option chosen (taxes and

 

duties included) . The remaining amount will be automatically debited to the same payment method 15

 

days before the expected withdrawal. In the event that the Customer's payment card is refused for the

 

second payment up to 13 days before the scheduled withdrawal, the reservation will be automatically

 

canceled and the value initially paid will not be refundable.

 

 

4.4. The security deposit can only be blocked on a credit card (Visa or Mastercard), and the owner of

 

the credit card must be present at the collection. The vehicle cannot be delivered to the Customer

 

unless the security deposit is held on a credit card.

 

 

4.5. Upon returning the vehicle, the Rental Agency will issue the security deposit, according to the

 

Customer's banking procedures.

 

 

5. Rental Duration and Rates

 

 

5.1. Duration and rates for reservations

 

 

5.2. Vehicle rental rates are calculated on a nightly basis.

 

 

5.3. Late withdrawals or early deliveries do not entitle the Customer to any refund of the unused part of

 

the rental.

 

 

5.4. Out-of-hours pick-ups or deliveries requested by the Customer may be subject to a supplement of

 

€ 50

 

 

6. Collection and return times

 

 

6.1. For bookings made from 13/01/2020 onwards, the standard collection time of the Rental Company

 

is between 14:30 and 18:30, while the standard delivery time is between 08:00 and 11:00 am, otherwise

 

an out of hours rate may be applied to the reservation.

 

 

7. Availability of accessories

 

 

7.1. Accessories must be reserved in advance. If an accessory has not been booked in advance and

 

the accessory is not available, there is no possibility to take the accessory and nothing will be due to

 

the Customer. If a reserved accessory is not available at the time of check-in, the Rental Agency will

 

inform the Client and refund him based on the value paid for that item or service, and no other

 

additional compensation will be due.

 

 

8. Documents / Driving license / Minimum age and maximum age

 

 

8.1. When collecting the vehicle, the driver must be at least 21 years of age and not over 75 years of

 

age and present a valid driving license (class B) to drive in Europe for at least 1 year, an identity

 

document / valid passport and a credit card (Visa, or Mastercard) to block the security deposit.

 

Any other drivers must be present at the pickup and must have a valid driving license (class B) to drive

 

in Europe. Failure tocomply with this requirement will prevent additional drivers from driving the vehicle.

 

 

8.2. The credit card holder must be present at the time of collection.

 

 

8.3. The Rental Agency will not accept copies of driving licenses, identity cards or debit / credit cards.

 

 

9. General

 

 

9.1. The Rental Agency may change its Booking Terms and Conditions at any time.

 

 

9.2. In specific situations, the Rental Agency reserves the right, in proven extraordinary circumstances,

 

to apply its Terms and Conditions appropriately if and to the extent that this is essential to guarantee the

 

legitimate interests of the Rental Agency.

 

 

 

Conditions of the Rental Agreement

 

 

 

1. Condition of the vehicle

 

 

1.1. The Rental Agency acknowledges that it has received the vehicle and the hired extras, with all the

 

documents required by law, in clean conditions and with all the functional features.

 

 

1.2. The Customer will return the vehicle with the same amount of fuel upon collection, and with all the

 

characteristics of the vehicle in normal working order, on the date, time and place established in the

 

rental agreement. Failure to comply with these criteria will result in additional costs for the customer

 

according to the rental agency's price table. Any loss or damage in the vehicle, rental extras, equipment

 

or spare parts, will be entirely borne by the Customer according to the Rental Agency price table.

 

 

2. Documents

 

 

2.1. The execution and signature of this rental agreement is based on the assumption of the existence

 

of: a) a valid driving license in Europe, b) a valid identity document or passport, c) a valid credit card

 

( Visa or Mastercard). All documents were presented upon collection of the vehicle and signing of this

 

rental agreement. If the Customer does not present the necessary documents, the vehicle cannot be

 

rented and a standard no show penalty is applied.

 

 

2.2. It is the Customer's responsibility to be in possession of a driving license valid in Europe

 

 

2.3. The Customer must be over 20 years old and under 70 years old, and have obtained the driving

 

license for at least 1 year. The Client declares and guarantees that the documents shared with the

 

Rental Agency (and all the information contained therein) are true, complete and valid, in particular as

 

regards the Client's address and country of residence.

 

 

3. Use of the vehicle

 

 

3.1. The Customer agrees that, during the rental period, the vehicle will not be: a) Driven by an

 

unidentified person or by any person not mentioned in the rental agreement. b) Guided in an imprudent

 

and dangerous way. c) Driven by a person under the influence of alcohol or drugs. d) Left without

 

occupants, but with the key inside. e) Damaged by immersion in water, contact with salt water, driving in

 

flooded areas, driving on the beach and dirt roads. f) Used for any illegal competition, competition or

 

activity. g) Used to tow another vehicle. h) Used for the transport of passengers or goods after reward.

 

i) Used for the transport of a number of passengers exceeding the maximum capacity permitted by law.

 

j) Used for the transport of hazardous materials, volatile liquids, gases, explosives or other corrosive or

 

flammable materials, with the exception of gas supplied by the Rental Company. k) Used for the

 

carriage of goods other than those which can reasonably be expected from a leisure rental. l) Object of

 

installation of accessories and commercial or advertising mentions. m) Driven off-road, on closed roads,

 

or roads unsuitable for the rented vehicle according to local laws and regulations.

 

 

3.2. The Rental Agency will not be liable for any consequences, nor for any damages, losses and / or

 

other costs deriving from the fact that the Client has not acted in accordance with the aforementioned

 

points from (a) to (m).

 

 

3.3. The Customer acknowledges that the Rental Agency always holds the right to the Vehicle and does

 

not agree, nor will it try, offer or demand the sale, sublease, loan or mortgage of the vehicle to third

 

parties.

 

 

3.4. The Client must not make any changes or additions to the vehicle without the prior written consent

 

of the Rental Agency.

 

 

3.5. The Customer must take all reasonable measures to maintain the vehicle, including daily checks of

 

the oil, water and batteries, and will contact the Rental Agency if the warning lights indicate a potential

 

malfunction.

 

 

3.6. No electrical device (including radiator) can be connected to the battery for more than 4 hours

 

straight without charging the vehicle's battery every day at a campsite or through other 220V sources.

 

 

3.7. The Client is responsible for monitoring and obtaining information on weather and road conditions

 

during his travels, as well as for public notices.

 

 

3.8. This rental agreement will be terminated immediately and the booking will be canceled without any

 

need for judicial intervention, if the Vehicle is used in terms that constitute a violation of this rental

 

agreement or the commission of a crime. Furthermore, the Rental Agency reserves the right to recover

 

the Vehicle, at any time, without notice and the Customer is held responsible for all the charges in

 

question.

 

 

3.9. The Customer cannot, in any case, sublet or assign the Vehicle without the prior written consent of

 

the Rental Agency.

 

 

3.10. While driving, the Customer must constantly check that the water temperature (engine coolant)

 

does not rise above 90 ° and that the following red lights do not turn on on the dashboard, indicating: a)

 

insufficient engine oil pressure (poor lubrication) b ) braking system inefficiency or handbrake engaged

 

c) failure to recharge the battery. Should some of these anomalies occur, the Customer is obliged to

 

stop immediately and to repair the fault. On the day of delivery of the vehicle, the Customer will receive

 

a detailed explanation from the Rental Agency on the correct use and operation of all the equipment

 

and accessories supplied with the vehicle. In addition, all damages resulting from previous rentals

 

(breakages, dents, scratches, etc.) will be highlighted to the user in a special report, depicting the

 

vehicle in different perspectives. The customer, having read, will keep a copy of this document until the

 

vehicle is returned. It is essential that all existing damages are noted by the Client on the Rental

 

Agreement. Any damage that has not been noted on the

 

rental agreement with regard to the condition of the vehicle constitutes a loss or damage that occurred

 

after the start of the rental. It is essential to check all levels of engine fluids every 1000 km. Only the

 

type of fuel specified by the vehicle manufacturer should be used. The use of bio-diesel, ethanol or any

 

organic hybrid fuel is strictly considered the wrong type of fuel and constitutes a material breach of this

 

Agreement.

 

Any loss or damage to the vehicle or any costs associated with the use of the wrong fuel, including

 

contaminated fuel, are the responsibility of the customer. Normal diligence will be used even in the

 

event that mechanical failures occur during the rental to keep the vehicle in full efficiency. In the event

 

that breakdowns occur during the rental period, the Rental Agency will not be responsible for any

 

customer delays, for the loss or deterioration of the transported items and for damages of any kind,

 

contractual and extra-contractual. suffered by the customer and due to the aforementioned mechanical

 

failures. The Customer, during the rental period and if there is no right to the vehicle warranty, may

 

have repairs carried out up to the amount of € 50.00 including VAT without authorization from the

 

Rental Agency. For larger amounts it must be authorized in writing. The right to reimbursement of the

 

amounts advanced and authorized in writing by the Rental Agency, will be confirmed and granted only

 

upon the return of the vehicle, after delivery of a regular invoice paid for the amount in the name of the

 

Rental Agency and after having examined the damaged parts replaced. , in order to ascertain that there

 

was no partial or total responsibility on the part of the customer for the inconvenience that occurred.

 

The simultaneous delivery to the Rental Agency of the paid invoice and the damaged parts is an

 

essential condition in all cases. Repairs following damage or breakdowns caused by dirt in the fuel,

 

puncture and deterioration of tires, brake and clutch wear are excluded from any type of refund.

 

 

4. Pets

 

 

4.1. It is allowed to travel with only one pet if its weight does not exceed 30 kg. In this case, a fee (Post-

 

trip cleaning) of 80 € will be charged, which only covers the cleaning of the vehicle after the rental,

 

while the Customer is responsible for all damages caused by the pet inside and outside the vehicle. It is

 

the hirer's responsibility to ensure that the pet travels safely and in accordance with local regulations.

 

The Rental Agency will not be responsible for any fines or legal fees due to the presence of the animal

 

in the vehicle.

 

 

5. Gas policy

 

 

1. The Rental Agency will deliver the vehicle at check-in with 1 cylinder with a variable gas level. If the

 

cylinder runs out during the rental, the Customer can recharge at his own expense for the entire rental

 

 period. Please note that the supplied gas cylinder must not be replaced with foreign cylinders or

 

cylinders different from the one present at the time of rental, otherwise the total cost of a new cylinder

 

will be applied.

 

 

6. Mileage policy

 

 

6.1. All bookings include unlimited kilometers in Italy.

 

 

6.2. Customers wishing to leave the Italian territory must apply to the Rental Agency which can refuse

 

to grant this extension. If the Rental Agency decides to extend this possibility in the rental contract

 

100km per day will be included in the rate.

 

 

6.3. Any additional kilometers will be charged upon delivery.

 

The value of the fare per extra km is 0.25 €\ km

 

 

6.4. In the event that the customer leaves the Italian territory without permission, the rental agency will

 

be authorized to charge € 1500 from the customer's credit card.

 

 

6.5. The insurance is valid in Italy and in the following European countries: Austria, Croatia, France,

 

Germany, Greece, Slovenia and Switzerland. Vehicles can only be driven in these countries, only after

 

receiving authorization from the Rental Agency and driving in countries other than those mentioned

 

constitutes a breach of the contract and the Rental Agency cannot be held responsible for any dam

 

age, malfunction or problem that occurs in a country where the Insurance is not valid, the Customer

 

being responsible for any costs of repairing and / or moving the vehicle, as well as other administrative

 

costs, charges, penalties and taxes incurred by the the Rental Agency and due to improper use.

 

The Rental Agency reserves the right to charge the Customer a penalty of € 1,000 (one thousand

 

euros) for each day the vehicle is used or is in a country where the Insurance is not valid.

 

 

7. Roadside assistance and technical issues

 

 

7.1. Any problems associated with the vehicle, including equipment breakdowns, must be reported

 

immediately so that the Rental Agency has the opportunity to rectify the problem during the rental. The

 

absence of such notification before calling the external roadside assistance service cancels the

 

responsibility of the Rental Agency.

 

 

7.2. The Client must contact the Rental Agency before contacting any external roadside assistance

 

company, as the Rental Agency can assist the Client in case of technical problems.

 

 

7.3. The assistance of the Rental Agency covers any technical or mechanical malfunctions of the

 

vehicle, due to a material or manufacturing defect, which may make the piece in question unsuitable for

 

use during the warranty period.

 

 

7.4. The following events are not covered by the assistance of the Rental Agency: a) Running out of

 

fuel. b) Keys stuck inside the vehicle, damaged (eg moisture) or lost. c) Batteries discharged from

 

improper use of the same and / or from improper use of equipment that requires batteries to function.

 

d) Vehicle stuck offroad or on a dirt road. e) Failures caused by willful negligence (eg off-road driving).

 

 

7.5. The Rental Agency provides assistance during office hours, from Monday to Saturday. In case of

 

malfunction, the Customer is not authorized to carry out repairs or modifications to the vehicle, unless

 

authorized by the Rental Agency and following precise instructions. For any malfunction that does not

 

require immobilization of the vehicle and that cannot be repaired on site, the Customer must mobilize

 

the vehicle in a specific place that must be indicated by the Rental Agency. In the event of an accident

 

for which the Customer is held responsible, the Rental Agency is not obliged to present a replacement

 

vehicle.

 

 

7.6. In case of immobilization of the vehicle due to a mechanical breakdown or an accident and if it is

 

not possible to repair it on site, the Rental Agency will send a tow truck to take the Vehicle and the

 

Customer to the nearest depot or workshop.

 

 

8. Insurance coverage

 

 

The Customer at the time of booking or at the time of signing the contract can choose between two

 

 

different Insurance Covers. Basic Insurance Coverage and Premium Insurance Coverage.

 

 

A) Basic Insurance Coverage

 

 

 

A.1 The Basic Insurance Coverage is included in the daily Rental rate. The Customer, before departure,

 

will pay a security deposit of € 1,500 by credit card (Visa or Mastercard) to cover any damage and for

 

those found upon return of the vehicle, the fixed insurance deductible and in percentage, in case of

 

theft, fire and “kasco” coverage, the further payment being understood in the event that the security

 

deposit is not sufficient. The fixed insurance deductible is € 3,000 in case of theft.

 

The security deposit will be returned on the day of return or at the end of the rental provided that there

 

are no damages; if the Rental Agency will be able to make a partial or total refund on the customer's

 

security deposit. In the event that damage is found in the days following the return of the vehicle, up to

 

a maximum of 15 days, there is the possibility for the Rental Agency to retaliate against the customer.

 

Any damage and / or accident in which the Customer will be involved is considered responsible,

 

whether the Customer is wrong or right, and will be required to pay compensation for the damage

 

caused. If, for any reason, the Vehicle needs mechanical interventions, bodywork or other interventions

 

necessary to restore the mechanical and / or electrical and / or electronic parts, the Customer will be

 

required to pay all the days necessary for the repair to the daily rate in effect. The Customer is obliged

 

to compensate for these damages even outside the rental period, until the complete repair of the

 

Vehicle. The Rental Agency can use the security deposit and credit card data to cover expenses.

 

 

A.2. The Customer will compensate the Rental Agency for any damage suffered by the vehicle, for any

 

event, connected or not, with the use of this, whether or not, through the Customer's fault and this up to

 

the total amount of the chosen Insurance Coverage; moreover, the daily cost of the vehicle stopped for

 

repairs will be charged to the Customer, whether the damage has been caused or not, which will be

 

charged at the daily rental rate in force on that date. The user also authorizes the Rental Agency for the

 

hypothesis of damage to the vehicle to collect and withhold the entire deposit, until the time of

 

compensation by the Insurance.

 

The deposit, after deducting what is not reimbursed by the Insurance and making the other

 

deductions provided for by the General Conditions as applicable, will be returned to the user without

 

interest, for compensation by the insurance. In case of violation of the road traffic regulations and of the

 

 

provisions of art. 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 the Customer will be responsible for the full

 

amount of the damage and loss. The Rental Vehicle is insured against damage to third party vehicles

 

and property.

 

 

A.3. The vehicle is only insured for the duration stipulated in the contract. The Rental Agency cannot be

 

held responsible for any damage outside the rental period, as the Client is the only responsible party.

 

 

A.4. The Customer is responsible for any damage suffered while in possession of the vehicle, up to the

 

amount of the security deposit. The Insurance Coverage and security deposit cover only the first

 

accident eligible to activate the insurance coverage of each rental. In the event of more than one

 

accident eligible to activate insurance coverage during the rental period, the Customer is responsible

 

for the full cost of repairing  any additional damage. To cover the costs of any damage, the Rental

 

Agency will block the full amount of the security deposit on the credit card associated with the

 

Customer.

 

 

A.5. If the Client violates any of the conditions present in the clauses of the rental agreement, any

 

insurance coverage will be void and the Client will be liable for the full cost of all damages.

 

 

A.6. All protection plans include roadside assistance (which includes 24-hour online assistance and the

 

transfer of a vehicle to a garage in the event of an accident or mechanical breakdown). The Rental

 

Agency reserves the right to charge the additional costs incurred by it that are not covered by the

 

insurance / roadside assistance contract

 

 

 

B) "Premium" Insurance Coverage

 

 

B.1. The “Premium” Insurance Coverage is not included in the daily rental rate. The cost of the

 

“Premium” insurance coverage is 7 € / day. The Customer, before departure, will pay a security deposit

 

of € 750 by Visa or Mastercard credit card to cover any damage and for those found upon return of the

 

vehicle, the fixed and percentage insurance deductible, in case of theft, fire and “kasco” coverage, the

 

further payment being understood in the event that the security deposit is not sufficient.

 

The fixed insurance deductible is € 1500 in case of theft. The security deposit will be returned on the

 

day of return or at the end of the rental provided that there are no damages; if there are any damages,

 

the Rental Agency will be able to make a partial or total refund on the customer's security deposit. In

 

the event that damage is found in the days following the return of the vehicle, up to a maximum of 15

 

days, there is the possibility for the Rental Agency to retaliate against the customer.

 

The Customer will be held responsible only for damages / accidents in which he will be

 

held directly responsible, therefore only for damages in which he is wrong and will be required to pay

 

compensation for the damage caused. The Rental Agency can use the security deposit and credit card

 

datato cover expenses.

 

 

B.2. The Customer will compensate the Rental Agency for any damage suffered by the vehicle, for any

 

event, whether connected or not, with the use of this, whether or not, through the Customer's fault and

 

this up to the total amount of the Insurance Cover chosen.

 

The Customer also authorizes the Rental Agency for the hypothesis of damage to the vehicle to collect

 

and withhold the entire deposit, until the time of compensation by the Insurance.

 

The deposit, after deducting what is not reimbursed by the Insurance and making the other deductions

 

provided for by the General Conditions as applicable, will be returned to the user without interest, for

 

compensation by the insurance. In case of violation of the road traffic regulations

 

and of the provisions of art. 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 the Customer will be responsible for

 

the full amount of the damage and loss. The Rental Vehicle is insured against damage to third party

 

vehicles and property.

 

 

B.3. The vehicle is only insured for the duration stipulated in the contract. The Rental Agency cannot be

 

held responsible for any damage outside the rental period, as the Customer is the only responsible

 

party.

 

 

B.4. The Customer is responsible for any damage suffered while in possession of the vehicle, up to the

 

amount of the security deposit. The Insurance Coverage and security deposit cover only the first

 

accident eligible to activate the insurance coverage of each rental. In the event of more than one

 

accident eligible to activate insurance coverage during the rental period, the Customer is responsible

 

for the full cost of repairing any additional damage. To cover the costs of any damage, the Rental

 

Agency will block the full amount of the security deposit on the credit card associated with the

 

Customer.

 

 

B.5. If the Client violates any of the conditions present in the clauses of the rental agreement, any

 

insurance coverage will be void and the Client will be liable for the full cost of all damages.

 

 

B.6. All protection plans include roadside assistance (which includes 24-hour online assistance and the

 

transfer of a vehicle to a garage in the event of an accident or mechanical breakdown). The Rental

 

Agency reserves the right to charge the additional costs incurred by it which are not covered by the

 

insurance / roadside assistance contract.

 

 

9. Accident / damage to the vehicle

 

 

9.1. In the event of an accident or damage to the vehicle, the Customer accepts the procedures

 

indicated below:

 

1) immediately notify the Rental Agency and the police authorities of any accident,  theft, robbery or

 

other misfortune.

 

2) Take photographs and obtain the names and addresses of all involved as witnesses who can

 

document what happened

 

3) Fill in the friendly accident statement together with any other vehicles possibly involved.

 

4) It will not abandon the vehicle without having taken all the measures relating to its protection and

 

5) It will not assume any responsibility or plead guilty in the event of an accident that could make the

 

Rental Agency responsible. 6) You will receive the accident report signed by all the parties involved

 

and the documents drawn up by the police authorities, together with the car keys, if present (in case of

 

theft of the vehicle) and will send everything immediately to the Rental Agency. Otherwise, all insurance

 

and covers will be canceled and the Customer will be responsible for all expenses.

 

 

10.Failure to return

 

 

10.1. Failure to return the vehicle within the terms provided for in the rental will result in a complaint to

 

the competent authorities against the customer for embezzlement in addition to the direct debit of the

 

insurance deductible of € 3,000 on the customer's credit card. The customer may under no

 

circumstances and under no circumstances leave the vehicle, under penalty of a charge of € 2,000 by

 

credit card.

 

 

11. Responsibility

 

 

 

11.1. The Rental Agency assumes no responsibility for personal injury suffered during the rental period

 

and recommends not to leave valuables in the vehicle, in sight, while the Client is away from the

 

vehicle. The Rental Agency is not responsible for any items lost or stolen during the rental period, nor

 

for any internal or external damage to the vehicle due to vandalism / theft, accidental or atmospheric

 

damage. Any liability of the Rental Agency is limited to the amount paid under the Insurance. Any

 

exclusions or limitations of the Rental Agency's liability under this Rental Agreement apply only to the

 

extent permitted by applicable law.

 

 

11.2. The Customer acknowledges that he is responsible for all costs of the following damages,

 

regardless of the protection plan possibly selected. The damages identified below are expressly

 

excluded from any protection plan:

 

a) Any damage to the vehicle, in the event of a breach of a contractual clause.

 

b) Any damage caused by intentional behavior, the influence of alcohol, drugs or any substance that

 

impair driving skills.

 

c) Any loss / damage / theft of personal items.

 

d) If the Client adopts any careless or negligent behavior or violates local traffic regulations or the

 

instructions of the Rental Agency, causing damage to the vehicle or to third party property.

 

e) The cost of recovering the vehicle from any restricted, submerged ,bogged down, trapped or

 

abandoned area.

 

f) The cost of replacing damaged, lost, stolen or lockedkeys inside the vehicle.

 

g) Drivers not identified in the rental agreement, or drivers with a canceled, expired,suspended or

 

seized driving license.

 

h) For any costs associated with improper use of fuel.

 

i) All damage under the vehicle body or above the windshield line, if there is no collision with

 

third parties.

 

j) All damages caused by the impact of an animal while driving.

 

k) Damage caused by wind blowing a door.

 

 

12. Return of the vehicle

 

 

12.1. The Vehicle must be returned on the date, time and place specified in this rental agreement.

 

 

12.2. The Client may change the place of delivery or the date and time of check-out if the staff of the

 

Rental Agency has previously authorized in writing. The corresponding rates will apply and the amount

 

will be communicated by the Rental Agency. b) The fee applies to all cases, regardless of the reasons

 

for thechange. c) If the Rental Agency does not confirm the changes by e-mail, the renter must respect

 

theplace and date and time of delivery of the contract.

 

 

12.3. In the event of non-authorization and non-delivery of the vehicle at the time stipulated in the

 

Rental Agreement, it will result in an additional cost equal to three times the night rental rate, to be paid

 

immediately upon delivery.

 

 

12.4. If the vehicle is returned to a place other than the one agreed upon, the Customer is responsible

 

for all the additional costs arising from it for the Rental Agency.

 

 

12.5. If the vehicle is not returned to a person in charge of the Rental Agency, the Client is responsible

 

for all loss or damage including theft or theft of the vehicle.

 

 

12.6. Vehicle Equipment: All vehicles come with a cleaning kit. In case of failure to return the vehicle

 

equipment and / or rental extras in the same condition in which they were delivered, a cost will be

 

charged to the Customer depending on the value of the object / s.

 

 

12.7. If the vehicle is not returned with the same fuel level as the pickup, the Customer will be charged

 

€ 40, in addition to the cost of fuel to reach the fuel level on delivery.

 

 

13. Liability, Security Deposit and Post-Rental Payments

 

 

13.1. The security deposit can only be paid by credit card (Visa or Mastercard), and the credit card

 

holder must be present at the collection. Upon delivery of the vehicle, the Rental Agency will block the

 

security deposit according to the insurance coverage option chosen. This amount will be retained in the

 

Customer's credit card to guarantee overpayment in the event of theft or accident or any other damage

 

to the vehicle occurring during the rental period.

 

 

13.2. If the amount deThe security deposit is not authorized by the bank or credit card owner, this

 

Rental Agreement cannot be executed and the vehicle cannot be delivered. In this case, the regular

 

cancellation policy will apply and the full amount of the reservation will be charged to the Client.

 

 

13.3. The security deposit will be returned to the Customer at the end of the rental period, by a member

 

of the staff of the Rental Agency, who will declare that the vehicle is in the same condition as when it

 

was collected.

 

 

13.4. Any damage to the vehicle and expenses for damage to extra equipment will be charged

 

according to the rental agency's price table.

 

 

13.5. In the event of an accident in which the Customer is not held responsible, the Rental Agency will

 

keep the full amount of the security deposit until the insurance company declares responsibility for it.

 

 

13.6. If the costs of repairing the damage cannot be determined immediately, the Rental Agency will

 

keep the full amount of the security deposit

 

 

13.7. The Customer agrees that the Rental Agency is authorized to charge the credit card on file for any

 

further amount possibly due to wild camping, fines, fines, penalties for traffic offenses, tolls, damage to

 

the vehicle (internal or external) and overdue amounts. for which the Customer is solely responsible.

 

The Rental Agency has the right to check for damage to the vehicle up to 15 days after the last day of

 

the rental agreement. If the Rental Agency is informed or contacted by any private or public

 

administrative body due to the Client's behavior, the Rental Agency will charge the Client, for each

 

single event, an administrative penalty of

 

a) 25 € if it was legally required. only the identification of the Client / driver or

 

b) an administrative fee of € 50 if the Rental Agency has legally had to make any payment on behalf of

 

the Client or submit any opposition / appeal, without prejudice to full reimbursement to the Rental

 

Agency from part of the Client of any sum paid by the Rental Agency deriving from or aggravated

 

by the Client's behavior.

 

 

13.8. The Client must provide the Rental Agency with an alternative credit card which can be used to

 

comply with the Client's obligations under the Rental Agency Terms and Conditions, in the event of

 

insufficient funds, refused transactions for any reason and credit card canceled or suspended.

 

 

13.9. Interest will be added to all unpaid invoices, corresponding to the highest legal rate, plus a flat-

 

rate commission, corresponding to 20% of the unpaid amount and any compensation for damage / loss

 

of profits due by law. In the event of legal disputes in any way related to this contract, the parties agree

 

that the jurisdiction of the Court of Rome will be applied. In the event of a complaint in relation to this

 

rental agreement, the Customer must first contact the Rental Agency. If the parties do not reach an

 

amicable outof-court settlement, all disputes will be submitted to the court of Rome.

 

 

14. Customer Agreement

 

 

14.1. This agreement constitutes the agreement of the parties and there are no other commitments,

 

warranties or verbal agreements between the parties. Any charges are calculated in accordance with

 

the rental agreement and the respective Terms and Conditions available on the Rental Agency website.

 

 

14.2. During the booking and payment of the initial deposit, the Customer voluntarily accepts the terms

 

and conditions of the Rental Agency.

 

 

14.3. The Customer certifies that all the information provided in relation to this contract is true.

 

 

15. Vehicles and brands

 

 

15.1. If, for any reason not the responsibility of the Rental Agency, such as the delay of the previous

 

an accident, a theft, a breakdown, adverse weather conditions, pandemics, strikes or any other

 

situation that compromises the delivery of the vehicle previously booked, it is not possible to proceed

 

with the delivery on the stipulated day and time, the Rental Agency can inform the Customer of the

 

unavailability of the vehicle and provide him with a full refund of the amount paid and no other

 

additional compensation to the extent permitted by applicable law.

 

 

16. Data protection

 

For the purposes of the provisions of current legislation on the protection of personal data and

 

information society and electronic commerce services, we inform you that your personal data, both

 

those provided for the formalization of this contract and those collected in the course of the duration of

 

the rental services, will be entered in a personal data archive in order to be able to manage the rental

 

services